e-Learning

Learn how to maximize funding and how to avoid over-claiming (and falling into hot water from the CRA). This advice you could use in your own brokerage or pass along to your commercial lines clients.

Cost: IBAO Members Only - Free

In this talk, Chris reveals how effectively managing your attention hinges on working with greater intention, taming stimulating distractions in advance and strategically unfocusing.

Cost: IBAO Members Only - Free

In this talk, Dr. Bélanger establishes a framework we can use every day to push towards our goals and design the life and career we dream of. Walk away with implementable skills.

Cost: IBAO Members Only - Free

Listening to clients, caring for them, being mindful and showing generosity all foster trust, respect and shared purpose. In this talk, Dennis examines those attributes and behaviours.

Cost: IBAO Members Only - Free

Sharing from her experiences traveling the globe, Dr. Hanley-Dafoe discusses the things people have in common that contribute to resiliency and what we can do in our own lives to foster it.

Cost: IBAO Members Only - Free

Free for IBAO Members event on facing the challenges and steps needed to be taken to return to the office while living through COVID-19.

Cost: IBAO Members Only - Free

Technology is transforming the business of insurance. This course explores the technology that underpins data flow in the P&C insurance industry.

Cost: IBAO Members Only - Free

Explore website and lead tracking to show how there are new key performance indicators that every broker needs to master.

Cost: IBAO Members Only - Free

Black Boxes not only collect information about drivers’ driving style, but also data to process the re-creation of events leading up to and following a collision.

Cost: IBAO Members Only - Free

A clearly outlined workflow processes can benefit a brokerage in many ways. Once created, a well-documented workflow can reinforce many key areas and reveal amazing opportunities for improvement.

Cost: IBAO Members Only - $70

Descriptor: A functional workflow process can be used in training for new hires or as a strategic tool to examine performance issues. Join this second part and observe the building of a workflow from

Cost: IBAO Members Only - $70

Participants will learn fundamental skills in ethics, and will investigate new techniques to apply in common situations brokers face between their clients and markets.

Cost: IBAO Members Only - Free

Learn a framework for how to address ethical situations consistently in insurance.

Cost: IBAO Members Only - Free

The Broker’s role in the claims process is not only to advise the client on reporting procedures but to also advocate for the client if the claim handling is not meeting the client’s needs.

Cost: IBAO Members Only - $125

Learn about the dangers of cyber threats with BOXX Insurance. This course explains common types of threats and means to handle information securely.

Cost: IBAO Members Only - FREE

Participants will gain knowledge of business interruption insurance - what is it, why is it necessary, profits and gross earnings, features of coverages, underwriting, and sales.

Cost: IBAO Members Only – Free

Participants will gain knowledge of the need for Privacy Breach insurance, Privacy Breach Endorsements (coverage, key exclusions, limits and underwriting) and Privacy Breach Liability Coverage.

Cost: IBAO Members Only – Free

Participants will gain knowledge of technology insurance history, information technology solutions, underwriting requirements, and specialty solutions.

Cost: IBAO Members Only - Free

Participants will gain knowledge of Cross Border Coverage - why is it important and what are the requirements and related processes.

Cost: IBAO Members Only - Free

Participants will gain knowledge of Excess Liability policies and underwriting considerations, as well as Umbrella Liability structure, functions, and considerations.

Cost: IBAO Members Only - Free

Look at some less-discussed commercial liability exposures to help your clients assess their exposures. These include: Professional Liability, Directors & Officers, Cyber & Excess Liability.

Cost: $125 - IBAO Members Only

Look at the most commonly used commercial endorsements and floaters, including, Building Bylaws, Stock Spoilage, the Exhibition Floater and the Installation Floater.

Cost: $125 - IBAO Members Only

Condo insurance is often a misunderstood product and confusion generally stems from misconceptions regarding coverage provided by the Condo Corporation's insurance vs the unit owner's condo insurance.

Cost: IBAO Members Only – $125

The complete set of IBAO Cannabis Legalization courses: the prerequisite course, The 101, Personal Lines & Commercial Lines. NOTE: One Cannabis course registration at a time is allowed.

Cost: IBAO Members – Free, Non-Members: $125

Discusses the impact of legalization of cannabis in the workplace. NOTE: One Cannabis course registration at a time is allowed.

Cost: IBAO Members – Free, Non-Members: $100

Covers the specific ways this legislation will affect personal property, auto and social hosting liability. NOTE: One Cannabis course registration at a time is allowed.

Cost: IBAO Members – Free, Non-Members: $100

Gain a working knowledge of how to assess and analyze Commercial risk, request quotations from insurers and complete the CSIO Commercial Lines application form.

Cost: IBAO Members Only - $199

Learn IBAO's position on Uber – advocating for the sustainability of the brokerage channel while protecting Ontario consumers. Explains how Uber works, who uses Uber and who drives for Uber.

Cost: IBAO Members Only – Free

Learn from a panellist of experts what the insurance implications of automated vehicles are.

Cost: IBAO Members Only – Free

Reviews changes to the Statutory Accident Benefits Schedule (SABS) effective June 1, 2016.

Cost: IBAO Members Only – Free

Learn how to take real-life Medical, Rehabilitation and Attendant Care claims scenarios and create a sales conversation with consumers when advising on optional benefits.

Cost: IBAO Members Only – Free

Explains auto insurance reform using lifestyle scenarios and featuring a panel discussion of industry experts covering legal, E&O, insurer and broker viewpoints.

Cost: IBAO Members Only – Free

CEOs discuss market-specific topics including broker distribution trends, consumer trends, broker ownership structure and broker independence, and product trends.

Cost: IBAO Members Only - Free

Data-driven analytics helps us understand what's important to clients as well as learn more about which of our clients are susceptible to leaving us. With this insight business owners and managers can

Cost: IBAO Members Only – $70

IBAO Executive will cover topics including an update of recent initiatives, current market activity, this year's strategic objectives and how the IBAO is adding value to broker membership.

Cost: IBAO Members Only – Free

A must-see presentation for Principal Brokers, Management and Brokerage Technology Leads seeking solutions to become the primary electronic communicator with clients.

Cost: IBAO Members Only – Free

Learn about electronic signatures and how the technology can be used in your business to streamline processes and improve the customer experience.

Cost: IBAO Members Only – Free

Learn how LinkedIn has become an essential personal branding and marketing tool for your business and why it's important to build and maintain a stellar LinkedIn profile.

Cost: IBAO Members Only - $125

Identify and understand the different views of each of the currently active generations in the world of insurance in order to harmonize labour relations and keep the team motivated.

Cost: IBAO Members Only - $140

Members will hear from IBAO Executive about the association's strategic priorities for 2018: Broker Value Proposition, Delivering Valuable Education and IBAO Membership Structure.

Cost: IBAO Members Only – Free

With more and more customers turning to the digital world to research and purchase insurance, it’s key that your website and lead follow-up process be optimized to cater to these potential leads. This

Cost: IBAO Members Only – Free

Learn how to follow up proactively, making outbound calls to clients, instead of reacting to inbound calls, and how conversations are best managed to optimize time and success.

Cost: IBAO Members Only - $70

Understand the difference between communicating benefits versus features to a customer and how to turn insurance terms into benefits.

Cost: IBAO Members Only - $70

Explore tactics and techniques to approach and develop trust with your customers and build better pipeline growth.

Cost: IBAO Members Only - $70

Explore tactics and techniques to better handle customers with difficult objections.

Cost: IBAO Members Only - $70

Help identify the right platforms to connect with the millennial demographic and get going on next steps.

Cost: $125

Prepares you to challenge the RIBO Equivalency Examination. Provides a refresher about the Registered Insurance Brokers Act and its regulations. Must receive RIBO approval to write the exam.

Cost: $99 (Members) $149 (Non-Members)

Covers important aspects of auto insurance in Ontario, statutory accident benefits, legislation, the Ontario Automobile Driver's Policy and Facility. Must receive RIBO approval to write the exam.

Cost: $99 (Members) $149 (Non-Members)

Provides understanding of Travel Health Insurance in Canada, its underwriting requirements and claim procedures. Prepares you for the RIBO Travel Health Insurance Exam.

Cost: $99 (Members) $149 (Non-Members)