Conversations on Conduct

Course Description

This eLearning course is based on real examples of situations Brokers, both new and experienced, face in doing their job. The core of the course is utilizing the code of conduct and relating it to having discussions based on ethical dilemmas.

Learners, Brokers and Managers alike, are guided through a framework of how to categorize the situation and ways to respond. Learners are presented with a number of common ethical situations facing brokers, in two ways;

1. A broker to broker conversation
2. A broker / manager conversation

Each interaction requires the learner to provide feedback to identify the type of situation it is, so they can analyze situations in their work place consistently. The end of the course provides extension situations in a question format.

Learning Objectives: By the end of this course, you will be able to;

1. Distinguish the context of an ethical dilemma as either Situation, Rules, or People based or some Combination of these.
2. Identify the appropriate reporting response.
3. List techniques to discuss potential ethical dilemmas with between colleagues or between broker and manager.

IBAO Members Only

Note: Do NOT use Internet Explorer to take this course. Chrome, Firefox or Safari are compatible.

Update: Course updated for general improvements July, 2021.

Relevant Courses

Conversations on Conduct – Stage 2 Ethical Considerations for Insurance Brokers


Free for
Date Added: July 20, 2021
Location: Online
Accreditation: 1 Ethics Hour
Facilitated By: IBAO
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