(Toronto, Ontario) The Insurance Brokers Association of Ontario (IBAO) is fully committed to working with its broker network and industry partners to find solutions that deliver information more efficiently to customers in the way they want to receive it.
IBAO and Intact Insurance Company (Intact) have created a working group between Intact and IBAO’s Technology Committee to explore ways for brokers to integrate Intact’s new Client Centre with their existing systems such as a BMS or other online gateways. This newly-formed group will also consider scenarios based on future digital developments.
“This collaborative initiative with Intact demonstrates how we can all Come Together in the marketplace to further consumer interests as well as benefit the broker network,” said IBAO President, Traci Boland. “We are very pleased to be working with Intact at this pivotal point in time in our industry.”
“Client Centre can be accessed directly from a brokerage website via a connection provided by Intact so that brokers remain the central point of contact for their customers,” said Debbie Coull-Cicchini, Senior Vice President, Intact Insurance, Ontario Division. “We strive to make things easier for brokers and their customers; this working group will explore additional ways to support the broker network in its efforts to increase service options and elevate customer service levels within our industry.”
In light of the recent Government of Ontario budget announcing a discount for customers who choose to have their policy documents delivered electronically, pressure to provide service options is on the rise. Full details have yet to be disclosed, however the introduction of electronic liability cards expected in 2017 will be the first major launch of broad, electronic communication to Ontario consumers.
There is industry-wide agreement that we must evolve our collective technology infrastructure as we face inevitable competition from within and outside the industry.
INTACT’S CLIENT CENTRE
Intact will soon launch Client Centre, an online solution that provides brokers and their customers with secure, 24/7 access to policy documents, billing statements and real-time claims status updates. Brokers will be able to offer customers a choice to use Client Centre – a new, paperless way to access their insurance information conveniently. In addition, brokers will benefit via the ability to:
* Co-brand Client Centre with their brokerage logo
* See what customers see
* Save time by reducing administrative touch points and focus on providing value-added services
“The IBAO and Intact commit to ensuring that our joint capabilities are fully leveraged to enhance the broker/consumer value proposition,” said Boland. “More details on how Intact’s initiative will support our members’ relationship with their customer base will follow once the working group is underway. There is still much to do to assist our members in responding to evolving market conditions and the IBAO’s Technology Committee is working on projects with several other industry stakeholders. We will develop an action plan that includes a comprehensive road map of all of these industry initiatives which we look forward to sharing with members in early July. This collaboration with Intact is the first of many such initiatives.”
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