2019 was our biggest year for TOB Magazine for a number of reasons, including the addition of new columns like CSR SOS—a series geared towards frontline brokers.
In this column we identify an issue CSRs experience day-to-day and find an outside expert for actionable advice.
Since these articles resonated with readers and the information we shared has ongoing relevance, we’ve collected them for your reference.
- Keeping it Concise – Getting out of never-ending client calls politely, including delivering bad news
- Workflow Management – Organizing your inbox for maximum productivity
- Giving Client Interactions a Personal Touch – Building rapport and maintaining successful relationships
- Become an Instant Expert – Learning basic proficiency in a topic you’re unfamiliar with
- Being Effective at Events – Making the most of Trade Shows and Community Events
- Avoiding Burnout – Balancing workload and wellbeing
