













1:15–2:00PM
Present day challenges have impacted the claims experience for Ontarians
across the board. This panel will offer insight on the current claims process
and how you can improve the experience for your clients and provide the
opportunity to connect with carriers directly.
FEATURING
Joanne Carmody—Vice President, Claims, Travelers
Elizabeth Leyland—Director, Regional Claims, Operations East, Wawanesa Insurance
Karen Mican—Deputy Senior Vice President, Claims, Ontario, Intact Insurance
Moderator: Greg Kruk—Vice President, IBAO Board of Directors
Trends & Transparency in Underwriting
2:00–2:45PM
The world of underwriting is constantly evolving to reflect the world we live in.
This panel will discuss trends we’re seeing in Ontario, and can expect to see in the future.
FEATURING
John Ilias, Manager—Underwriting, Pricing Product and Risk Management, CAA Insurance
Julie Nolette—Vice President, Corporate Underwriting, Intact West, Ontario and
Atlantic, Personal Lines, Intact Insurance
Theresa Teixeira—Chief Underwriting Office, Travelers
Moderator: Joseph Carnevale—IBAO President
Managing a Contemporary Workforce
2:45–3:30PM
Work life as we know it is dead. Join us for a discussion on how to adapt, work and
thrive in the post pandemic working world. Discuss how to make your team happy,
productive and able to thrive wherever they’re working.
FEATURING
Nicole Desgagnes—Director, HR Business Partnerships, Wawanesa Insurance
Andrea Hampton—Director Human Resources Insurance, CAA Insurance
Lisa Sibley—Office Re-Integration (CNN) Lead, HR, Economical Insurance
Moderator: Brett Boadway—IBAO COO

