Do you know what the difference is between Customer Service and Customer Experience? Service is an “action”; Experience is a “feeling”.

During this 2 hour webinar you will be provided with tools, tips and techniques to understand what drives a customer experience and how an improved customer experience also improves your bottom line. Participants will learn how to build an improved customer experience for their clients by personalizing it to their specific needs.

$50 per additional registrant.

Recommended for Brokerage personnel most in contact with clients negotiating (both sales and retention).


Date: August 2nd
Time: 9:30 am-11:45 am
Location: The comfort of your office
Accreditation Hours: 2 Personal Skills Hours
Facilitators: Stephane Cantin, Gradient Solutions
Contact for more info