This session is geared to specific communications problems, emphasizing writing strategies and techniques for clear, concise and persuasive communications. We touch on both verbal communications including body language and tone as well as written communication including email.

Effective communication is imperative in this industry not only to improve teamwork, decision making, and problem solving but it enables you to communicate even negative or difficult messages without creating conflict or destroying trust. This webinar covers all aspects of communication including business writing skills for email, delivering bad news and building rapport. Since Communication is a two way process our discussion involves both how we send and receive messages. A great seminar for all business professionals to attend to sharpen their skills, especially the forgotten ones!

$50 per additional registrant

Recommended for all brokers in all lines.


Date: April 24th
Time: 9:30 am-11:45 am
Location: The comfort of your office
Accreditation Hours: 2 Technical Hours
Facilitators: Melanie Needham, FCIP, CRM - President MRD Training & Consulting Inc.
Contact for more info