Quality Customer Experience Without Being Face To-Face

This session will introduce tools & strategies to create and improve the non-face-to-face customer experience. By the end of this session, the learner will be able to:

• Assess the quality of the client experience created in non-face-to-face formats
• Utilize introduced tactics to create a consistently excellent client experience
• Propose process improvement in their respective brokerage to further improve customer experience
  Assess results of improved CX via increased client retention or referrals