This session will introduce tools & strategies to create and improve the non-face-to-face customer experience. By the end of this session, the learner will be able to:

  • Assess the quality of the client experience created in non-face-to-face formats
  • Utilize introduced tactics to create a consistently excellent client experience
  • Propose process improvement in their respective brokerage to further improve customer experience
    Assess results of improved CX via increased client retention or referrals
$70 + $35 for each additional participant
Date: Nov 21st
Time: 11:00AM – 12:00PM
Location: The comfort of your own home or office
Accreditation Hours: 1 Professional Development Hour
Facilitators: Sam Jazayeri-Moghaddas, Sam Jazayeri Speaking & Consulting