As a customer service representative, your ability to deliver excellent service to clients is critical to your brokerage’s success. This four-part program explores all aspects of brokerage operation from a customer service perspective. The program's offered through correspondence. There’s no exam for the CSIP designation.
Complete 4 Modules
ROLE OF THE BROKER
8.25 Personal Hours
* Quality Service * Client Expectations * Client Service Roles
ADDING VALUE TO YOUR BROKERAGE
8.25 Management Hours
* Selling * Client Negotiation * Public Relations * Time Management
This format allows you to work at your own pace with the assistance of a mentor (i.e. manager or owner) from your brokerage. At the end of each module, there’s a summary and review of the text including multiple choice and short answer questions. A certificate will be issued once a letter's been received from your mentor stating that the four modules and all requirements have been completed.