Webinars

IBAO Education

We continually develop new webinars that touch on topics industry-wide.

Learn at home, at the office or within an office environment (whatever works for you). If you’re looking for something specific, we offer customized webinars tailored to your brokerage. Let us know what you’re looking for.

RIBO’s Education Eligibility Guidelines require individuals to attend webinars in their entirety to receive accreditation. Individuals won’t receive accreditation with partial attendance. Participants viewing webinars in group settings must submit a Group Participation Sheet at the conclusion of the webinar, and won’t receive accreditation if they fail to log-in for the entire session.

2017 COURSE CALENDAR

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Insurance Implications of Automated Vehicles – WEBCAST

(2 Technical Hours) Semi-automated vehicles have begun to replace conventional cars and trucks on Canadian roads. Do you have a good grasp on the insurance risks associated with automated vehicles? During this joint venture with the Insurance Institute of Ontario, hear four panelists’ perspectives on the changing landscape and how automated vehicles will impact the insurance industry.

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Discipline + Termination for Managers

(1 Management Hour) All business owners have room for improvement when it comes to staff discipline and termination. Our HR partner, The T-R Group, tells us brokers are looking for support in this area – call volumes confirm it. Join this one-hour webinar for a candid discussion on the fundamentals and best practices of workplace discipline and termination.

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How to Differentiate your Brokerage from the Competition

(2 Personal Skills Hours) When it comes to communication, do you know what differentiates your brokerage from direct writers and banks? Do you have the necessary tools to help identify what sets you apart from your competitors? During this 2-hour webinar, gain tips to better understand when to introduce effective points of differentiation into your conversations with clients, creating the highest value for your products and services.

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Roadmap to Understanding Commercial Liability

(2 Technical Hours) An introduction to the Commercial General Liability Form and additional coverage options for specific instances including liability for employers and bailees. This webinar will assist individuals looking to increase their knowledge of the coverages, exclusions and add-on coverages available in Commercial insurance.

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Introduction to Surety

(2 Technical Hours) An introduction to the need for guarantee insurance and how it’s expected to perform and be underwritten. Learn what caused the need for surety to arise, how brokers need to examine potential clients for this unique type of protection and the various forms and clauses required.

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Commercial Condo Unit Owners – Special Insurance Requirements

(2 Technical Hours) Sharing a building with other companies offers numerous advantages beyond a lower purchase price, including the shared cost of maintenance, insurance, property taxes and heating. Buildings are also often run by management companies, saving entrepreneurs the headache of operating a building alongside their own business. This webinar outlines the special insurance requirements of Commercial condo units.

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Airbnb – Understanding the Risks of Short-Term Rentals

(2 Technical Hours) Did you know there are over 15,000 Airbnb hosts in Ontario? That’s just one of the many home sharing/short-term rental platforms available to your clients, some of whom might be sharing their homes themselves. Do you feel comfortable advising the clients who represent a whole new spectrum of risk?

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Family Status + Disability Accommodation for Managers

(1 Management Hour) Have you noticed more and more, employees are asking for time-off for health concerns, disability, family or childcare? Do you know your obligations? In this one-hour webinar, The T-R Group explores myths and answers questions about accommodation in the workplace.

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Assessing + Insuring the Allocation of Risks in Commercial Agreements

(2 Technical Hours) Nearly every business enters into numerous contractual agreements each year, which can have a significant impact on the insureds’ risk profile. The allocation of risks is one of the most important issues determined in Commercial agreements, and brokers are often called upon to assess and insure these risks once allocated. This webinar reviews common contractual risk transfer provisions to better understand risk management and insurance implications.

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Upselling Optional SABS to Personal Lines Clients

(2 Technical Hours) It’s been almost a year since the introduction of new optional Statutory Accident Benefits (SABS) under the Ontario Auto Policy. How successful have you been in helping your personal lines clients make informed purchasing choices regarding optional benefits under SABS? Review base and optional benefits, develop an understanding of who the target clients are and learn techniques for selling options so your clients have the protection they need.

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Focus on SABS for Commercial Lines Brokers

(2 Technical Hours) Learn how Statutory Accident Benefits under Ontario’s Auto Policy apply to claimants who are injured while operating Commercial vehicles. How does priority of payments under SABS work between Commercial, Fleet + Personal policies? Who processes a claim – WSIB or the auto insurer? What happens when a Commercial operator has an accident outside Ontario? This webinar will teach you how SABS function for injured claimants when there’s an accident involving a commercially rated vehicle.

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Insuring Seasonal Homes

(2 Technical Hours) Many policyholders are captivated by the lure of owning a vacation home. Whether the property is a park model trailer, an ocean side retreat or a mountainside ski condo, brokers must understand the unique insurance needs of all forms of seasonal dwellings.

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Deciphering Broker/Company Contracts

(1 Management Hour) Are you curious about what goes into negotiating a broker/company contract? What should you be aware of when entering a new agreement? This 1-hour webinar will review several types of broker/company contracts and explore important clauses to be aware of. Facilitated by legal counsel that has been providing insurance company contract review consultation for over 12 years and has reviewed all major insurance company contracts during this time frame.

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Getting Started in Commercial Lines Series

(8 Technical Hours, 2 per Module) Are you new to the Commercial Lines side of the business? Get the information you need to make the transition as quickly and smoothly as possible. Learn the basic foundation of Commercial risk assessment and get a good grounding in Commercial Property + Liability coverage, applying theory right away.

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Property Loss Claims – What Brokers Need to Know

(1 Technical Hour) Do you know what it takes to navigate your client through a major property loss claim? As the first point of contact for the insured, it’s important to be able to explain what loss is, and advise your client accordingly. During this one-hour webinar, acquire legal knowledge and practical skills to enhance your ability to walk clients through the claims process.

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The Sharing Economy: Coverage Issues + New Insurance Solutions

(2 Technical Hours) Brought to you by YBC. The Sharing Economy is redefining traditional business relationships and reshaping consumer behavior. Innovative uses of the traditional Personal automobile, Commercial use of residential premises, the evolution of the Internet of Things and autonomous automobiles will dramatically alter the nature of traditional risk exposures and corresponding insurance solutions. Develop an understanding of the opportunities, risks and challenges associated with the Sharing Economy, and review emerging liability and coverage implications.

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Crime Insurance

(2 Technical Hours) Looking for information on the use, needs and coverage available for Commercial crime insurance? This webinar outlines standard coverages and options and discusses scenarios when they’re recommended, and the reasons behind the recommendation, including limitations. Examine reasons for choosing various types of crime insurance and how it affects client discussions.

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Taking Care of Business Interruption

(2 Technical Hours) Are you familiar with the various forms of business interruption insurance? This webinar is designed to provide an introduction to coverage beyond that of direct damage insurance. Understand the need for coverage and the dangers of not having it – various forms are discussed including understandable differences and uses of each of the major types of business interruption coverage.

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Cyber Risk for your Brokerage

(2 Management Hours) Brought to you by YBC. What would happen to your brokerage’s data in the event of loss? Are you running the correct IT environment to protect your brokerage from cyber attacks? Do you know how to protect your data and your clients’ data? Hear from two experts on the reality of cyber risk and disaster recovery, and what safeguards should be in place to protect your brokerage.

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Understanding Directors' & Officers' Liability

(2 Technical Hours) Where does responsible oversight of corporations begin? What are the recent developments in directors’ liability? This webinar addresses critical issues facing officers and directors and provides tools for prudent insurance counsel and advice in a difficult and demanding legal environment.

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Leading Insurance Coverage + Liability Issues

(2 Technical Hours) In order for brokers to advise clients on all foreseeable insurable risks that may impact their home, automobile and business exposures, brokers need to understand current liability and coverage issues. This webinar reviews leading coverage and liability issues of 2016–2017.

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Managing Different Generations in Insurance

(2 Management Hours) Do you know how to work with staff of all generations? Brokers in their fifties and older, highly knowledgeable in general insurance and customer service, face technological changes. The under forties are typically hungry for change, improvement and new technology; the challenge is their need to change quickly. This webinar helps managers understand the different views of each generation in order to harmonize labour relations and keep the team motivated.

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How to Personalize Benefits + Drive a Better Customer Experience

(2 Personal Skills Hours) Do you know the difference between Customer Service + Customer Experience? This webinar provides tools, tips and techniques to understand what drives the customer experience and how an enhanced experience improves your bottom line. Learn how to heighten the experience by personalizing it to specific needs.

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Effective Commercial Lines Account Renewal Process

(2 Technical Hours) If your Commercial renewal processes are created around the underwriter’s need to re-visit the eligibility and rating rather than around your clients’ needs for risk management advice, it’s time to shake things up. Policy renewal should be viewed as the perfect opportunity to cement client relationships. Acquire tips and techniques for performing effective technical renewal reviews.

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SWOT to the Rescue – Proactive Planning for Insurance Brokers

(2 Management Hours) Are you aware of the strengths, weaknesses, opportunities and threats facing your brokerage? A SWOT analysis is an essential planning tool that provides key insights into your business. In a constantly changing environment, staying on top of your business’s strengths and weaknesses allows you to respond proactively to threats and capitalize on opportunities. Discover how to use this diagnostic tool to identify areas for improvement within your brokerage.

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Managing a Winning Team

(2 Management Hours) Are you able to define the criteria of a winning team? Are you aware of the problems preventing winning teams? Do you know what success in management looks like? Gain tips, tricks and techniques used to identify common goals that can be shared with team members and conduct follow ups to keep the momentum going. Develop tangible actions to bring your team to the next level of maturity and performance.

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Buying + Selling a Brokerage: Legal Considerations

(1 Management Hour) Purchasing and selling a brokerage can be a complex undertaking, so it’s important to explore the steps and consider the legal implications. Gain an understanding of ancillary considerations such as tax, employment, intellectual property and real estate.

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